Personal Data Protection ff4u

1. Information We Collect

ff4u collects various categories of personal information during the account registration process and ongoing use of the platform. This data collection is necessary to enable us to provide a secure, well-managed service that complies with international licensing requirements.

The categories of information we collect include:

• Identity information: full name, identity card number (MyKad), date of birth, gender and nationality
• Contact information: email address, mobile phone number and residential address
• Login details: username, encrypted password and active session records
• Financial information: e-wallet details, bank account details for deposit and withdrawal purposes
• Usage data: game history, transactions, betting preferences and account activity patterns
• Technical information: IP address, device type, operating system and browser information

We may also collect information through customer support forms, satisfaction surveys and email communications that you initiate. All data collection is done directly and with your full knowledge.

2. How We Use Your Information

The personal information collected is used exclusively for the following purposes to ensure the best playing experience and to comply with our legal obligations:

• Verifying member identity and age eligibility (21 years and above) in line with international licensing requirements
• Processing deposits, withdrawals and financial transactions via Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH
• Maintaining and managing member accounts including information updates, password resets and session management
• Providing customer support via live chat and email in Malay and English
• Sending service-related communications such as transaction notifications, policy updates and account security information
• Conducting risk analysis, fraud detection and platform security controls
• Meeting mandatory licensing reporting and AML (Anti-Money Laundering) compliance requirements
• Continuously improving the functionality and performance of our website and services

3. Information Sharing and Disclosure

ff4u does not sell or rent members' personal information to any third party for any commercial purpose. However, there are certain situations where information may be shared with carefully selected parties:

Approved Third-Party Service Providers

We work with selected service providers that assist in technical operations, payment processing and platform support. All such providers are bound by strict data protection agreements and are only permitted to use your information for the specified service purposes.

Legal and Licensing Requirements

ff4u may disclose personal information when required by law, court order or a legitimate licensing regulatory body. This includes investigations relating to money laundering, fraud or other criminal offences involving the use of our platform.

Business Transfers

In the event of a merger, acquisition or business asset transfer, member information may be transferred to the relevant entity. Members will be notified in advance if any significant change occurs to the ownership or management of your data.

4. Data Security Measures

The security of members' personal data is a top priority for ff4u. We implement multiple layers of technical and procedural protection to keep your information safe at all times:

• Data encryption during transmission using TLS protocols to the latest industry standards
• Password hashing using robust algorithms — your password is not stored in plain text
• Role-based access controls for internal staff to limit unnecessary data exposure
• Continuous security monitoring and periodic system audits to detect cyber threats
• A comprehensive incident response plan in the event of a data breach or leak

While we take all reasonable steps to protect your data, no data transmission system over the internet can be guaranteed 100% secure. We encourage members to use strong, unique passwords and not to share their login details with anyone.

5. Cookie Policy

The ff4u website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

The cookies we use fall into several categories:

• Essential Cookies: required for basic website functions such as login sessions and security. Cannot be disabled.
• Preference Cookies: store your personal settings such as preferred language and display settings.
• Analytics Cookies: help us understand how members use the platform for continuous improvement.

You can manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and experience of using the ff4u website.

6. Member Rights Regarding Personal Data

ff4u respects and facilitates the exercise of your rights over personal data as provided under applicable data protection laws. You have the right to:

• Right of Access: request a copy of the personal information we hold about you
• Right of Rectification: request correction of inaccurate or incomplete information
• Right of Erasure: request deletion of your personal data under certain circumstances provided by law
• Right to Restrict Processing: request that we limit the processing of your data in certain situations
• Right to Object: object to the processing of your data for certain purposes including direct marketing
• Right to Data Portability: receive your data in a machine-readable format where applicable

To exercise any of the above rights, please contact the ff4u support team via live chat or email. We will process your request within a reasonable timeframe and in accordance with applicable legal requirements.

7. Data Retention Period

ff4u retains members' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or in accordance with applicable legal and licensing requirements.

Generally, active account information will be retained for the lifetime of that account. Once an account is closed or has been inactive for a set period, data will be kept for a specified period to meet legal reporting requirements before being securely deleted or anonymised.

Financial transaction records and identity verification details may be retained for a longer period in accordance with mandatory anti-money laundering and accounting legal requirements.

8. Amendments to This Privacy Policy

ff4u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any amendments will take effect once the latest version is published on this website.

When significant changes occur, we will notify members via email or a clear notice on the ff4u platform. We encourage you to check this page periodically to stay current with our privacy practices.

Your continued use of the ff4u platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.

9. How to Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how ff4u handles your personal data, please contact us through the following channels:

• Live Chat: 24/7 live support available on the ff4u platform in Malay and English
• Email: [email protected]

Our dedicated team will respond to your privacy enquiries as soon as possible. For issues that require identity verification, we may request additional supporting documents.